What does the ‘Deactivate?’ status mean?

The Deactivate? status in Payreq Delivery indicates that a subscription is awaiting review and possible cancellation. It typically appears when there’s a mismatch between your contact data and the subscription request, often due to incorrectly entered information.

In these cases, the system pauses digital delivery to that contact until you confirm whether it should continue or be cancelled.

How to action ‘Deactivate?’ subscriptions

1. Login to your Payreq account and navigate to the Subscriptions page. 
2. Select Deactivate? from the subscriptions sub menu. You’ll see a list of all flagged subscriptions. 
3. Click on an individual entry to view its subscription details
4. Click the blue View subscription verification fields button and a verification box will appear
5. Review the details against your internal records and choose the appropriate outcome:
   • Approve the subscription if the change is valid and the employee is still entitled to receive documents (e.g. a minor name correction).
   • Deregister the subscription if the change reflects a major change.

Important: New mail will not be sent for any subscription in the “Deactivate?” state.