Understanding Mail statuses in Payreq Delivery

Modified on Thu, 30 Oct at 4:58 PM

A quick guide to what each mail status means and what to do next.

Status	Meaning	Action Required
Sent	Document successfully delivered	None
Pending Subscription	Waiting for employee to complete registration	Optional follow-up
Undeliverable	No valid subscription or contact data	Review and fix
Undeliverable Actioned	Manually resolved and documented	None
Awaiting Review	Pending manual approval	Approve or reject
Archived	Stored for future delivery	None
Error	Data mismatch or contact issue	Review details
Queued	Ready to send	None
Awaiting Credits	Out of credits — add funds	Add credits to resume sending